If a probationary firefighter fails their 20-question quiz three times, who must the officer contact?

In the scenario described, the correct answer is the Probationary Firefighters Development Program Group. This group is specifically designed to oversee the training and development of probationary firefighters. When a probationary firefighter does not pass the quiz after three attempts, it is crucial that the officer contacts this group to address the situation appropriately. They have the relevant expertise and protocols in place to support the firefighter’s development, assess the reasons for the failures, and determine the next steps, such as additional training or resources that may be needed.

The other options involve departments that may not be directly responsible for the training of probationary firefighters. The Fire Department Administration, Human Resources Department, and Training Division Supervisor may have roles in broader administrative functions, personnel management, or coordination but are not specifically focused on the probationary firefighters' developmental programs. Thus, they would not be the appropriate contact in this specific scenario.